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University Web Developers

For those of you who use Serena Collage, here is some info that you may not yet be aware of, as the company is not going out of its way to tell everyone, yet responds with the following to those who inquire:

Serena Collage – Product Availability Status
As of March 10, 2008, Serena will no longer sell any licenses of Collage other than to existing licensees who are current on their maintenance contract and look to expand the number of licensed users. As of February 1, 2009, Serena will no longer sell licenses of Collage under any circumstances. During this time, we will continue to honor commitments to partners who have the right to distribute or resell Collage.

Serena Collage – Product Fixes and Enhancements Status
As of March 10, 2008, Serena will no longer enhance the functionality of Collage. The final version of Serena Collage will be 5.1.3 except to the extent subsequent releases are necessary to address Severity 1 and 2 cases as described below. Serena will not be issuing maintenance or version releases to address other severity level cases.
The definitions of these levels of severity are:
- Severity 1: The case has a critical business impact on the customer’s production environment resulting in the inability to use the software.
- Severity 2: The case has severe business impact, limiting the usage of one or more major functions of the software in the customer’s production environment. The production environment is still operational, but restricted.
These definitions, as well as the procedures for submitting issues, are described in the Support Guide that is available on our support web site at http://support.serena.com/supportGuide/supportGuide.asp.

Serena Collage – Product Support Status
Serena will continue to provide technical support for Collage to customers who are current on their maintenance contracts. In the future, we will evaluate potential changes to technical support accordance with Serena’s Software Support Lifecycle Policy, which can be found on our support website at http://support.serena.com/supportGuide/supportGuide.asp.

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