University Web Developers

University Web Developers

Hi everyone,
I came across something that startled me today and was wondering what other people's thoughts are on the subject.

I was browsing eduStyle.net and decided to sign up with an account. So, I registered and when I received my 'welcome' email, I was startled to find out that they had included my password I had chosen for the account right there in plain text!!!

Here at the school where I work, we have a policy in our IT department to never give out passwords via email because of the insecure nature of email.

So, I'm just curious, does this bother anyone else when it happens? Or am I being too dramatic?

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I think the challenge only comes with the access that said password gives you.

With that password, can someone get access to nonpublic personal information about you in eduStyle? (E.g. does the system contain account numbers someone else can use to get membership or buy stuff off Amazon?)

If the only access is to internal members-only on the eduStyle.net site, then the only person in trouble is eduStyle.net, where other people can access their members-only content. In this case, eduStyle.net has probably come to the determination that it is better to give passwords by e-mail than to have a human being involved in hundreds of "I forgot my password" transactions.

Of course, I'm sure this doesn't apply to us Web professionals who memorize dozens of passwords and change them monthly, but mere mortals are more apt to share passwords between accounts. This is one more example of why that is a bad idea, as most people who receive passwords plain-text by e-mail would expose more than just the account that sent the plain-text password.

-Steve
I'm with Steve.
I'll be the loner and disagree with both Steve and Susan. *IF* everyone followed good security practices and chose a different user name and password for everything they signed up for, *THEN* I would agree with Steve in that including the password in the email isnt that big of a deal because the information an attacker could gain from eduStyle isnt that great. But, how many people do you know use the same password for EVERYTHING they sign up for? Or they use the same base password and then attach a number to it?

In this day and age, including a user's password in an unprotected format is unacceptable. It simply leaves too big of an opportunity for an attacker to gain access to that user's information, or to the resources that user has access to.

As an example, I recently discovered an open Foxpro database on a fellow higher ed website. This specific database contained user names and unencrypted passwords. Now, the application the database was connected to did not contain any information that would be considered damaging if leaked out. However, as it turned out, many of the user's who had signed up had used the EXACT same user name and password as their university user name and password. Considering this database was open to the internet, anyone else who stumbled upon this information (and it was not hard to find) had immediate access to all university resources these users did, including their personal information.

*NOTE* - yes, I immediately contacted both the developer and the IT department of my find and warned them of the potential damage.

If you sign up at a place that does send your password in plain text, then make sure you have used a user name and password that you have not used anywhere else.
Ok. I recant. :-)
You've brought up great points.
I figured I should pipe up here. My original thinking was that because I don't collect any sensitive data that the potential harm was very low but it might make it easier for people to keep track of the password on yet another site. I think you guys have the reality right and most probably avoid having to remember yet another password by simply using the same one over and over and over again. So although I'm not exposing them to a lot of risk directly, the indirect risk of someone getting access to another site with more sensitive data is pretty high. As a result I have changed the system today so now the welcome email only includes their username and a link directing them to the password retrieval system if they ever need to recover their password. I think this is a definite improvement. Too bad you didn't join eduStyle sooner or I could have fixed this a long time ago ;) Anyway, I really do appreciate the discussion so thanks for raising it Barb.

Stewart from eduStyle
Just saw this article posted at PHYSORG.com and thought it was relevant to the topic:

Most computer users repeat passwords, at their peril

Using the same password for multiple Web pages is the Internet-era equivalent of having the same key for your home, car and bank safe-deposit box.

Even though a universal password is like gold for cyber crooks because they can use it to steal all of a person's sensitive data at once, nearly half the Internet users queried in a new survey said they use just one password for all their online accounts.

Many users repeat passwords so they don't forget them, which shows in another finding that 70 percent of survey respondents in the U.K. said they don't write down their passwords, versus 49 percent in the U.S.

Only seven percent of the respondents said they change their passwords often, use password management software or use a fingerprint reader to access their machines and accounts.

The survey looked at people who used a computer at home, have high-speed Internet access and go online at least twice a week for something other than checking e-mail. The respondents were selected at random and questioned over the telephone. The mean age was 46.

The survey's margin of error was plus or minus 3.5 percent for the total sample and plus or minus 4.9 percent for U.S. and U.K. samples.

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