University Web Developers

University Web Developers

CMS training materials -- are printed manuals worth it?

I've seen a few examples of printed, bound training books -- some with tabs.  In the long-term I'd love to grow our training materials into something that's a combination of how-to, style guidelines, and related policies.  I think then it would be worth the effort.

It'll be a while before I have all the content together, so for now I'm curious -- is a training book that is printed and bound effective?

I'm investing quite a bit of time developing "Help" pages for each site -- a page with links to guides, related blog posts, and videos, plus anything specific to their site.  But I'm wondering if folks just like that paper stuff they can hold in their hand.  I want people to be comfortable.

Views: 162

Reply to This

Replies to This Discussion

My (totally anecdotal) perception is that printed manuals are not particularly useful to most users these days. When you factor in maintenance and updating of the manual, they are really not worth the effort. Contextual online help, along with a FAQ, screencasts, and some key procedures posted online seem to work for almost all users.

The exception I run into in CMS and LMS training is that some users like to write down procedures as they learn them. For these users, a short printed manual with room for handwritten notes allows them to work in a comfortable and familiar way.

These users are almost always also the ones that want to learn just enough to get by in the new system – rather than diving deep into advanced features – so the basics of logging in, editing content, and creating and publishing pages are usually the topics that can use this kind of workbook treatment. The advanced stuff can be omitted, to keep it short and simple and relatively easy to update as the UI changes.

I like the idea of giving them something they can take notes with.  I am not a fan of printing things that go obsolete quickly.  Our old docs held up for 3 years, and I'm crafting the replacements to hold as long as possible -- to cover beginner basics, then anything that more advanced is a blog post I can send them a link to (when it pertains to their site.)

If I had the time I would love to create a "Help" page in each site, with dynamic hooks to topics on the CMS Users blog I update.  So, if their site has our News script in it, I could feed in recent posts with tips and tricks for that.  I'm experimenting with a few Google docs to get started -- they can edit the doc so if anything doesn't make sense they can change it.  But I expect 99%+ of users wouldn't edit what I provide.

Your blog and feed approach to CMS training and support sounds like it will be very efficient... We are going to be rolling out a new WordPress multisite network, and that is definitely something I'll adopt as well. Thanks for the tip!

RSS

Elsewhere

Latest Activity

Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Can’t afford the time and money to launch a comprehensive guided pathways model? Register for our FREE webcast to learn tricks for simulating a digital guided pathways experience."
23 minutes ago
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"With college enrollment decreasing for the 8th year in a row, boosting your college or university marketing efforts is more important than ever. Here's how to get started. http://bit.ly/2vTQAzz"
22 hours ago
Christine Boehler posted a discussion

HighEdWeb 2020 Annual Conference

October 18-21, 2020 in Little Rock, Arkansas, USAhttps://2020.highedweb.org/#HEWeb20     Join us for HighEdWeb 2020, the conference created by and for higher education professionals across all departments and divisions. Together we explore and find solutions for the unique issues facing digital teams at colleges and universities. With 100+ diverse sessions, an outstanding keynote presentation, intensive workshops, and engaging networking events,…See More
Wednesday
Christine Boehler posted a discussion

HighEdWeb 2020 Call for Proposals is Open!

The 2020 Annual Conference of the Higher Education Web Professionals Association (HighEdWeb) will travel to Little Rock, Arkansas, this October 18-21 — and the call for proposals is now open! As a digital professional in higher education, we know you have great ideas and experiences to share. From developers, marketers and programmers to managers, designers, writers and all team members in-between, HighEdWeb provides valuable professional development for all who want to explore the unique…See More
Feb 14
Christine Boehler shared Sara Clark's discussion on Facebook
Feb 14
Christine Boehler is now a member of University Web Developers
Feb 14
Brian Bell joined Kevin Daum's group
Feb 14
Brian Bell joined Mark Greenfield's group
Feb 14
Kenneth George is now a member of University Web Developers
Feb 13
John Sterni is now a member of University Web Developers
Feb 6
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"The early-bird discount for OUTC20 ends today! Don't wait... register NOW and save $100! https://outc20.com/"
Jan 24
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join our next webcast with Maxwell Rowe from @mackeycreativelab as he discusses ways to help students reach their educational goals using the guided pathways model on your website. http://bit.ly/2zhdcIt"
Jan 22
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Frustrated with student retention efforts and low graduation rates? Maybe it’s time to consider the guided pathways model for your institution's website. Check out our latest white paper for all the details! http://bit.ly/38rNild"
Jan 21
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"OmniUpdate is excited to be in the running for a People’s Choice Stevie Award for Favorite Customer Service! If you’d like to show your support, cast your vote now! You can vote as many times as you’d like."
Jan 16
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Take a ½ hour out of your day to learn 4 important tips on keeping your website accessible! Join Ryan from Paskill Stapleton & Lord @PSandL as he shares the accessibility guidelines for your university website. http://bit.ly/2zhdcIt"
Jan 7
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Get up to speed on GDPR and how it affects your higher ed institution and student recruitment. http://bit.ly/2YZZtRQ"
Jan 7
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Web governance should not be an afterthought; when it’s done right, it can actually enhance your workflow and make your job easier. http://bit.ly/33vIZU0"
Nov 8, 2019
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Exciting news... OmniUpdate has merged with Destiny Solutions! Learn more on our blog. http://bit.ly/332KSr8"
Oct 30, 2019
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Switching to a new CMS? Join our next webcast with Briana Johnson from @OSUIT to learn how to convince decentralized web content authors to tolerate the switch, actively participate, and enjoy it! http://bit.ly/2zhdcIt"
Oct 29, 2019
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Your website is the front door to your college or university. Your website design has to accommodate for the way that students interact with and use the information your institution provides. http://bit.ly/2P8VldR"
Oct 24, 2019

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2020   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service