G'morning, all! So, what with the posting of this story
on Inside Higher Ed about the potential demise of Embark
, things have started to get a little bit hectic around NYU Steinhardt. We use Embark for all of our undergraduate and graduate admissions application, as well as all of our prospective student e-mail marketing.
We started to have some communication difficulties with Embark in December, but the system was still working, so I didn't think much of it. But now, are a bit bleaker... They've got our data seemingly held hostage and we can't access it to run reports or send out e-mail campaigns. Fortunately, all of our application data is thoroughly backed up... But new prospect data comes into the system every day and its extremely time-sensitive. None of the data reports are working in our account and we can't even seem to get someone on the phone.
Assembled notes from some colleagues who have managed to get through to Embark:
- After laying off a number of employees they are at 32. Which I understand is where they were before Princeton (owner previous to MRU).
- MRU, the parent company has filed bankruptcy and it is up to the courts to decide who owns Embark.
- I've tried to call our account manager, but the phone rings busy so left a message with the VP of Client Relations.
- Someone spoke with one rep who could not give a solid answer of what happens if Embark files for bankruptcy. When asked if there would be time to gather data in the event Embark closes their doors, the Embark rep responded "we hope we can give you time."
Anyone else experiencing similar woes with Embark? I'm meeting with Admissions Officers and Deans tomorrow to develop a game plan... Just wondering if anyone else would be interested in commisserating/sharing ideas.
PS. In researching I found this
, blog posts by a former Embark employee who was laid-off from the company in what seems like a slaughter. Also, here
is the bankruptcy filing for MyRichUncle (may they rest in pieces)