Negative comment on YouTube Channel

[Hariet Waffenschmidt]

What to do about a rather inappropriate comment that was made on one of our student video profiles on YouTube? Delete comment, block user, mark as spam??

[Nick DeNardis]

Mind posting the link to the comment? Have you thought about having students respond to the comment?

[Hariet Waffenschmidt]

I decided to delete the comment now and block the user... the comment was in German menaing 'I like to hit my girlfriend in the face'... :-((( not very nice. Anyway, I would like to know what your strategies are?... having students respond is a good diea - however, this particular comment just really had to be deleted...or not? any thoughts?

[Michael Fienen]

I think in this case you made the right call. There are some things that just cross the line, and this sounds like it was not only mean and inappropriate, but also totally off topic and meaningless.

As a side note, reading most YouTube comments makes my head hurt anyway, I'd be okay with 99% of people never commenting on that site for the most part.

[Mark Greenfield]

I like to use the U.S. Air Force Blog Assessment Diagram as a starting point for negative comments. While created for blog comments, it is applicable for all social media

http://www.flickr.com/photos/jeremiah_owyang/3154057414/sizes/o/

[Hariet Waffenschmidt]

That's a very handy diagram! Thank you! Very applicable

[Ryan Knutson]

Unfortunate side effect of Social Media. I have found a propensity of administration that would prefer total control over any social media. Mostly due to the lack of understanding of how allowing in the general public to comment and take part and interact is a two way street. If the comment was a lone comment by a random poster then I would agree to delete it however it all of the universities social media is sanitized then it fails to be a truly open representation of peoples opinions of your site. I think we all want the benefits of social media expecting everyone to gush on about our particular schools but the reality is you often do not hear many of the good comments and the people with something bad to say are sometimes inclined to take the time out of there day to make sure it gets said.

Ok that was way too many words, if it is an isolated case go ahead and delete if its a larger trend it might not be an avenue the university wants to use.

[Hariet Waffenschmidt]

Thanks for all the constructive advice! It was an isolated case... Fingers crossed it stays that way.