University Web Developers

University Web Developers

Hi Everyone,

I'm doing research for an online chat interface. Would anyone have recommendations that aren't in house built.

We'll need to embed it on our website.

Thanks again,

Katra

Views: 177

Reply to This

Replies to This Discussion

Hi Katra,

For background, are you using a specific CMS or preferred technology stack, and do you have a preference for a 'cloudy' hosted solution you just drop in with an iframe, or something that integrates directly with your CMS?

(Chat also interests me a lot, as we are currently looking to integrate chat with a new CRM system, so that chats with prospective students can be associated with their other contact information.)

Have you been able to make any outcome statements re: web traffic or online inquiry percentage increases after implementing a chat module? If you would care to share any data or figures I'd be much obliged!

In our case the impact of our current proprietary chat tool seems to be minimal, as it is little-used. It requires log-in with contact details and is slow to load. I don't have any metrics on its impact to back up my perception though.

I expect that a lighter-weight solution like olark (http://www.olark.com/) would offer a much better user experience, and would be more used. Olark has a free version you can check out of you want to do some testing: https://www.olark.com/signup/create_new_account

Has anyone used olark or a similar hosted chat solution? Did you find it worthwhile?

Thanks, Daniel. We don't currently have any livechat solution so this is new fact-finding territory for us! I will keep the forum posted as/if we are able to move forward.

Katra,

I used Mibew (http://mibew.org/) at my previous job to help our webinar attendees with technical issues. Our university's department of student activities also uses it on their website. (https://studentactivities.tamu.edu/app/ - look for "chat with us" in the footer"). This is an open-source alternative that would probably be good for what you need. You'll definitely need in-house tech help to implement and maintain it though.

RSS

Elsewhere

Latest Activity

Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"Your peers can't wait to present at #OUTC16! Read what they are most excited to share with you! "
Thursday
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"The OmniUpdate Customer Support Team is in the running for People’s Choice Stevie Awards in two categories! Voting ends Feb. 13 so cast your vote today! "
Wednesday
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"Check out our latest blog post on web accessibility for ways to improve your school’s user experience! "
Wednesday
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"Time is running out! Today is the last day to save $100 on your registration for #OUTC16. Register now! "
Monday
Eric Castillo is now a member of University Web Developers
Jan 29
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"Prospective students are now taking action on your website from their phones! Optimize for mobile with these tips."
Jan 27
Profile IconTom McGee and Jason O'Connell joined University Web Developers
Jan 26
Profile IconOwen Savage, Jeremy Pieper and Waylon Baumgardner joined University Web Developers
Jan 25
Deb Withee replied to Deb Withee's discussion HubSpot
"I think I will need to post on the other uwebd listserv also."
Jan 22
Katelyn Colombo replied to Deb Withee's discussion HubSpot
"I'm very interested in this question as well--especially if any universities are using it for alumni communications."
Jan 22
Katelyn Colombo is now a member of University Web Developers
Jan 22
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"Does your school’s website adapt to the resolution of all devices? Find out how media queries can help!"
Jan 20
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"Does your school’s website adapt to the resolution of all devices? Find out how media queries can help!"
Jan 20
Samantha C is now a member of University Web Developers
Jan 18
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"Listen to University of the Incarnate Word talk about the benefits of switching from open source WordPress to OUCampus in our new testimonial video! "
Jan 15
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
" "
Jan 15
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"Need help building your #OUTC16 schedule? Get tips on which workshops to take in our latest blog post!"
Jan 14
Kevin Kinder commented on Lynn Zawie's group OmniUpdate
"Take your internship program to the next level with these 7 steps from OmniUpdate CEO Lance Merker!"
Jan 12
Beth Hastings posted a discussion

Opening for Web Designer at Columbia College

We have a job opening for a Web Designer at Columbia College, in central Missouri.The Web Designer position works closely with various college departments to create and maintain a college website that is marketing focused and content driven. This individual is a talented and creative graphic designer with strong background in designing modern and innovative web pages. The ability to implement the designs into working web pages using front-end development skills in HTML5 and CSS3 is…See More
Jan 12
Deb Withee posted a discussion

HubSpot

Any present or past users of HubSpot out there?Interested in your opinion.- How are individuals trained to use the system? (in person, online?)- How is the customer service?- Are analytics true to results?- Other comments.Deb WitheeCollege of Arts and SciencesWestern Michigan Universitydeb.withee@wmich.eduSee More
Jan 12

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2016   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service