University Web Developers

University Web Developers

Hi Everyone,

I'm doing research for an online chat interface. Would anyone have recommendations that aren't in house built.

We'll need to embed it on our website.

Thanks again,

Katra

Views: 152

Reply to This

Replies to This Discussion

Hi Katra,

For background, are you using a specific CMS or preferred technology stack, and do you have a preference for a 'cloudy' hosted solution you just drop in with an iframe, or something that integrates directly with your CMS?

(Chat also interests me a lot, as we are currently looking to integrate chat with a new CRM system, so that chats with prospective students can be associated with their other contact information.)

Have you been able to make any outcome statements re: web traffic or online inquiry percentage increases after implementing a chat module? If you would care to share any data or figures I'd be much obliged!

In our case the impact of our current proprietary chat tool seems to be minimal, as it is little-used. It requires log-in with contact details and is slow to load. I don't have any metrics on its impact to back up my perception though.

I expect that a lighter-weight solution like olark (http://www.olark.com/) would offer a much better user experience, and would be more used. Olark has a free version you can check out of you want to do some testing: https://www.olark.com/signup/create_new_account

Has anyone used olark or a similar hosted chat solution? Did you find it worthwhile?

Thanks, Daniel. We don't currently have any livechat solution so this is new fact-finding territory for us! I will keep the forum posted as/if we are able to move forward.

Katra,

I used Mibew (http://mibew.org/) at my previous job to help our webinar attendees with technical issues. Our university's department of student activities also uses it on their website. (https://studentactivities.tamu.edu/app/ - look for "chat with us" in the footer"). This is an open-source alternative that would probably be good for what you need. You'll definitely need in-house tech help to implement and maintain it though.

RSS

Elsewhere

Latest Activity

Aparna Shrivastava is now a member of University Web Developers
yesterday
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Our customer, Eric Li from Wharton County Junior College, shares his experience presenting on WCJC's Faculty Website. Read it now! "
Friday
Pamela Riesmeyer joined Mark Greenfield's group
Thumbnail

Accessibility

This group is for all those interested in Web Accessibility.See More
Friday
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"The OmniUpdate family is happy to welcome Bard College at Simon's Rock! "
Thursday
Tim Yandel is now a member of University Web Developers
Thursday
Mahmud Rahman is now a member of University Web Developers
Nov 18
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Please help us welcome our newest customer, Butler County Community College! Thanks for joining us."
Nov 17
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Are you working to increase your institution’s ranking in search results? Read today's blog post to learn how!"
Nov 12
Ronna Johnston posted a status
"Is anyone willing to share their RFP for a Content Management System? We are pursuing a university -wide tool. Thanks in advance."
Nov 12
Jonathan Thompson posted a discussion

Front End Developer--Johns Hopkins University

The Front End Developer is part of a team that provides development, analysis of websites, web-based applications, and web-based services in support of the work of the Johns Hopkins University Office of Communications and reports to the Director of Digital Strategy.The primary duties and responsibilities of the job include:Works at high programming and creative level, demonstrating proficiency in interpreting graphic visual or interaction designs using modern web standards and technologies…See More
Nov 11
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"There’s still time to submit your Topic Table proposal for OUTC15. For more information or to submit, visit our Call for Proposals page. Don't miss your chance to receive ½ off registration.The deadline for submissions is…"
Nov 10
Jonathan Thompson is now a member of University Web Developers
Nov 10
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Have you seen The University of South Alabama’s awesome News System? It’s responsive! southalabama.edu/news"
Nov 7
richard ota joined Mark Greenfield's group
Thumbnail

WordPress

This group is for all those using WordPress as both a blogging platform and as a CMS
Nov 6
richard ota joined DNI's group
Thumbnail

Cascade Server CMS

For folks who use (or are interested in) Hannon Hill's Cascade Server CMS productSee More
Nov 6
richard ota joined Lynn Zawie's group
Thumbnail

OmniUpdate

Share your experiences using OmniUpdate CMS
Nov 6
richard ota joined Arlen Johnson's group
Thumbnail

Calendars

Discuss event calendars and calendaring - identify products, solutions, and needs
Nov 6
Kari Johnston is now a member of University Web Developers
Nov 6
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Congratulations to UC Irvine School of Social Sciences for going live with their new responsive website! www.socsci.uci.edu"
Nov 6
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Learn the real difference between on-premise and cloud-based software solutions in today’s blog post! "
Nov 5

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2014   Created by Mark Greenfield.

Badges  |  Report an Issue  |  Terms of Service