University Web Developers

University Web Developers

Hi Everyone,

I'm doing research for an online chat interface. Would anyone have recommendations that aren't in house built.

We'll need to embed it on our website.

Thanks again,

Katra

Views: 169

Reply to This

Replies to This Discussion

Hi Katra,

For background, are you using a specific CMS or preferred technology stack, and do you have a preference for a 'cloudy' hosted solution you just drop in with an iframe, or something that integrates directly with your CMS?

(Chat also interests me a lot, as we are currently looking to integrate chat with a new CRM system, so that chats with prospective students can be associated with their other contact information.)

Have you been able to make any outcome statements re: web traffic or online inquiry percentage increases after implementing a chat module? If you would care to share any data or figures I'd be much obliged!

In our case the impact of our current proprietary chat tool seems to be minimal, as it is little-used. It requires log-in with contact details and is slow to load. I don't have any metrics on its impact to back up my perception though.

I expect that a lighter-weight solution like olark (http://www.olark.com/) would offer a much better user experience, and would be more used. Olark has a free version you can check out of you want to do some testing: https://www.olark.com/signup/create_new_account

Has anyone used olark or a similar hosted chat solution? Did you find it worthwhile?

Thanks, Daniel. We don't currently have any livechat solution so this is new fact-finding territory for us! I will keep the forum posted as/if we are able to move forward.

Katra,

I used Mibew (http://mibew.org/) at my previous job to help our webinar attendees with technical issues. Our university's department of student activities also uses it on their website. (https://studentactivities.tamu.edu/app/ - look for "chat with us" in the footer"). This is an open-source alternative that would probably be good for what you need. You'll definitely need in-house tech help to implement and maintain it though.

RSS

Elsewhere

Latest Activity

Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Your content management system requires certain functionalities and services; one being ongoing support. See how OmniUpdate delivers in this blog post! "
Wednesday
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Congratulations to California Lutheran University on their new responsive website! Check it out: www.callutheran.edu www.callutheran.edu"
Tuesday
Scott Dewar is now a member of University Web Developers
Tuesday
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Still need to register for the eduWeb Digital Summit? Use discount code ECD2015 to get a $100 discount! "
Jun 25
Louise Ryan posted a discussion

Please take a moment to complete the 2015 Higher Education Web Survey

Have your say in the 2nd Annual T4 Higher Education web survey and be in with a chance to win £/$/€ 100 Amazon voucher. It's open to all IT & Marketing professionals who work in Higher Education & it only takes 2 minutes; enter hereSee More
Jun 25
Profile IconBlaine Herman, Christy Hill and Theresa Rumjahn joined University Web Developers
Jun 20
Profile IconEric Swearengin and Kathy Henning joined University Web Developers
Jun 18
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Three cheers for SUNY Alfred State College joining the OmniUpdate family!"
Jun 18
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"New blog post! Check out this recap of Higher Ed Live's "Communication United: Social Media and Your Website" featuring Elizabethtown College and Pepperdine University.  “Communication United: Social Media and Your…"
Jun 16
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Please help us welcome SUNY Fashion Institute of Technology to the OU Campus user community! "
Jun 12
James Trotter is now a member of University Web Developers
Jun 10
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"OmniUpdate Director of Implementations, Marcel Ayers, discusses responsive design frameworks and tries to answer: Is one framework better than the rest?  "
Jun 10
Profile IconKevin M. Lindsay, Breanna Scott and Dan Anderson joined University Web Developers
Jun 8
Colleen Brennan-Barry posted a discussion

The HighEdWeb 2015 Schedule is Now Available

We’re thrilled to share that the HighEdWeb 2015 Annual Conference schedule is live! http://2015.highedweb.org/schedule/This year we’ll be gathering in Milwaukee, Wis. on October 4-7 to learn from a stellar lineup of speakers, with 70+ sessions in six tracks. There is something for everyone: programmers, strategists, developers, designers, content creators, social media managers, and everyone in between!Session tracks…See More
Jun 5
Andrew Breshears posted a discussion

Web Designer opening - Stillwater, OK

Job SummaryThis position supports and maintains Oklahoma State University's web presence by providing web development and design expertise system-wide. Serves as web support for Oklahoma State University.  Job duties includeFacilitating content management system training Holding regular collaborative meetings with web administrators from across the campus.Process iSupport tickets as neededProvide assistance for campus web development issues.Providing technical support to web…See More
Jun 4
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Google recently announced that as of April 21, 2015, they are placing much more emphasis on mobile-friendliness as part of their ranking algorithm. Is your higher ed website mobile-friendly? "
Jun 3
Rod Francey is now a member of University Web Developers
Jun 3
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
" New article featured in the Higher Ed Live blog! Great Content Strategy in Higher Ed: It's All About That Base by Carol Clements "
Jun 1
David Bass is now a member of University Web Developers
Jun 1
Erin Leavitt commented on Lynn Zawie's group OmniUpdate
"Eastern Michigan University College of Education's website is now mobile optimized! Get out your mobile device and check it out: www.emich.edu/coe "
May 29

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2015   Created by Mark Greenfield.

Badges  |  Report an Issue  |  Terms of Service