University Web Developers

University Web Developers

Hi Everyone,

I'm doing research for an online chat interface. Would anyone have recommendations that aren't in house built.

We'll need to embed it on our website.

Thanks again,

Katra

Views: 181

Reply to This

Replies to This Discussion

Hi Katra,

For background, are you using a specific CMS or preferred technology stack, and do you have a preference for a 'cloudy' hosted solution you just drop in with an iframe, or something that integrates directly with your CMS?

(Chat also interests me a lot, as we are currently looking to integrate chat with a new CRM system, so that chats with prospective students can be associated with their other contact information.)

Have you been able to make any outcome statements re: web traffic or online inquiry percentage increases after implementing a chat module? If you would care to share any data or figures I'd be much obliged!

In our case the impact of our current proprietary chat tool seems to be minimal, as it is little-used. It requires log-in with contact details and is slow to load. I don't have any metrics on its impact to back up my perception though.

I expect that a lighter-weight solution like olark (http://www.olark.com/) would offer a much better user experience, and would be more used. Olark has a free version you can check out of you want to do some testing: https://www.olark.com/signup/create_new_account

Has anyone used olark or a similar hosted chat solution? Did you find it worthwhile?

Thanks, Daniel. We don't currently have any livechat solution so this is new fact-finding territory for us! I will keep the forum posted as/if we are able to move forward.

Katra,

I used Mibew (http://mibew.org/) at my previous job to help our webinar attendees with technical issues. Our university's department of student activities also uses it on their website. (https://studentactivities.tamu.edu/app/ - look for "chat with us" in the footer"). This is an open-source alternative that would probably be good for what you need. You'll definitely need in-house tech help to implement and maintain it though.

RSS

Elsewhere

Latest Activity

Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Give a warm welcome to East Mississippi Community College! "
Nov 7
Profile IconAdam Arrowood, Pete Nowak, GEORGE JAMES and 1 more joined University Web Developers
Nov 1
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Do you want to present at our 2017 OmniUpdate User Training Conference but still need an idea? Today’s blog post has presentation topics and more about OUTC17! "
Oct 25
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"What should you know before building the structure of your site content? Check out today’s post inspired by mStoner!"
Oct 21
Artur Charukhchyan posted a discussion

Recommendations for an outsourced web dev company

Hello,I'm in charge of information systems at SUNY Orange, but our budget isn't currently allowing us to hire a full-time web developer, so I was looking for outsourced solutions that other institutions can recommend. We have a few PHP/MySQL applications, and will be shortly moving to OmniUpdate as far as general content management. We also have a Luminis portal.Any suggestions?Thank you in advance.ArturSee More
Oct 21
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Help us welcome Michigan Technological University to our OmniUpdate family!"
Oct 20
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Our newest module, Emergency Alerts, was developed based on our customers’ feedback. Learn more in today’s blog post! "
Oct 7
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"We love when our customers succeed. Saint Louis University’s new website has been named best in class by the Interactive Media Awards. Congratulations, SLU!"
Oct 4
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Join us in welcoming Jacksonville University to the OmniUpdate family! "
Sep 29
Catherine Donnelly replied to Mark Greenfield's discussion The Future of the UWEBD Social Network
"I would support using LinkedIn for this group (and have confirmed that I am a member over there).  Generally I  follow highered topics/people on twitter, but long-range/complicated discussions are impossible on that platform. A combo of…"
Sep 27
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Jim Heiney from Lock Haven University shares his advice on how an editorial calendar can help keep your web content up to date and engaging in today’s blog post.  "
Sep 22
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"We have a new addition to our OmniUpdate family. Welcome, Cerritos College! "
Sep 21
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Emergency Alerts for OU Campus allows you to communicate with students, staff, and the community with custom website announcements. When time matters most, make sure your website is the go-to place for info."
Sep 20
Neil Joellenbeck replied to Mark Greenfield's discussion The Future of the UWEBD Social Network
"This is the first time I have been here in a long time. Selfishly, I would hope that you would be able to continue the site, but I understand realities. As I re-acquaint myself, I'm seeing a lot of value in what you have tirelessly built.…"
Sep 16
Gareth J M Saunders replied to Mark Greenfield's discussion The Future of the UWEBD Social Network
"Hi Mark, in line with many others who have posted, first a big thank you for providing this resource for so many years. I was a keen reader of it and occasional poster a good few years ago. And I loved my Website Hero mug until I dropped it and had…"
Sep 15
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Have you heard about our new UX Feedback Program? Your input can directly affect the future of OU Campus! Learn more in today's blog post. "
Sep 14
Lauren Zakich joined Lynn Zawie's group
Thumbnail

OmniUpdate

Share your experiences using OmniUpdate CMS
Sep 13
Genevieve Howard replied to Mark Greenfield's discussion The Future of the UWEBD Social Network
"I want to chime in along with the others in thanking you for being a leader in our niche group! I appreciate your effort. I lean toward LinkedIn. "
Sep 13
A. Watson replied to Mark Greenfield's discussion The Future of the UWEBD Social Network
"I was a recent addition and did not find too much activity here that I could leverage but LinkedIn does seem to be the logical destination.  Perhaps there is interest here and you can crowd source the migration. Migrating the content could…"
Sep 13
Eloine Chapman replied to Mark Greenfield's discussion The Future of the UWEBD Social Network
"I would be very sorry to see this resource go. I am just a one person shop at my college and feel quite a alone as far as anyone understanding the complexity of what I do. It's a wonderful thing to see people facing the same challenges I face…"
Sep 13

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2016   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service