Does anyone have a policy regarding the removal of content on a Facebook wall? I want to encourage people to interact, but what about advertisements and, specifically, multiple advertisements from the same person/company?
Although we don't have a written policy, I regularly remove advertising posts (spam) on the first instance. If the spammer is a repeat offender, I don't hesitate to report them to Facebook. The only advertising posts I don't remove are posts from local businesses with offers targeted specifically to our students.
For example, a local restaurant owner recently posted on our wall that he'd give a discount to students who showed up with their college ID. That one stayed. The multiple postings from Chegg "affiliates" with discount codes? They get nuked and reported as fast as I can keep up.
We allow local companies to post as long as they offer student discounts. Lately I have had a lot spam. I not only remove the spam from the page but permanently block the follower and report them to FaceBook. We often browse through our list of followers, we can tell the fake (spamming) accounts because they “Like” hundreds of pages and have no image or friends. They also tend to use an unusual name.
I hope that helps.
Web Communications Manager
Colorado State University - Pueblo
As long as it's not in appropriate, students' posts are generally left alone. Anyone trying to use the Wall to market their stuff is usually removed.
Here is a link to the policy I have posted on our Facebook page: Posting policy
Generally speaking I let most things go, except I don't allow advertising, unless, as many of you have stated there is a benefit to the students. I have had a local bar simply promoting their happy hour frequently and I delete it each time. I have also deleted a comment that was completely negative, irrelevant, and contributed nothing to the post it was responding to. I feel as long as the policy is there I have something to back me up. And for the most part I haven't had to delete much, with the exception of spam.
We post our policy on a tab on our page--just look at the Fans/Admin tab at http://www.facebook.com/#!/DePaulUniversity . Based on a vote by then-fans, we don't allow any non-DePaul related posts. Job and rental posts have to go on the appropriate pages -- jobs on the the Career Center Facebook page, etc. Junk ads (work from home!) get removed immediately. A person can post about a DePaul-related event more than once, but not to excess--I usually start up a conversation before removing these posts. Hope this helps!
We remove spam/ads immediately. Per our policy, "We do not permit messages selling products or promoting commercial or other ventures." Definitely not the form of interaction we seek to encourage---fortunately, we haven't been deluged.
We have had a couple of links from the textbook sellers. When we discussed it, my take was that if it offers a benefit to students by letting them save money on textbooks, why would we remove it?
Now I see we just had a post from an Apple representative with a discount on a new Mac. Our main page admin responded with a great question about whether this is only available online or also good at the Apple store that just opened Saturday in downtown Spokane (lots of excitement over that).
As we get more fans and more page activity I can see this will become more of an issue. Thanks for prompting the discussion so we can think about our guidelines and post them.
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