University Web Developers

University Web Developers

seeking admissions online chat recommendations?

Hi Friends,

I'm looking to recommend 2-3 options to our VP for Enrollment for online chat for our admissions pages. We need a FREE, non-credentialed solution that works well with WordPress for students to chat with our admissions counselors.

AIM's Whimzy has been recommended but feedback seems to point to it not playing nice with WordPress.

Anyone have good experiences with a solution they can recommend? It would be appreciated!

Thanks

Tags: AIM, admissions, chat, customer, instant, messenger, online, service, whimzy

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Permalink Reply by Michael Fienen on July 25, 2012 at 4:52pm

I used LiveZilla to good results. It's completely independent of your CMS, so integration is a snap. The current version is now a paid solution, but if you scrounge around you can find the older free version still out there, and it was a perfectly good tool. Let's you chat, leave messages, geotrack visitors, follow their session, push them to pages, supports groups (like admissions, financial aid, tech support...), etc.

Permalink Reply by Sarah McMaster on July 26, 2012 at 8:36am

Cool - thanks! I'll give that one a look.

Permalink Reply by Sarah McMaster on May 3, 2013 at 3:23pm

Back again - Have you collected any data or made any outcome statements re: live chat in terms of web traffic or online inquiry percentage increases after implementing chat module?

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