University Web Developers

University Web Developers

Training Programs for newly deployed CMS Systems - Any great examples?

I understand that any newly deployed CMS would require a development of a training program.  However, for proprietary systems like Sitecore, training users on the system may prove more challenging.  There are less training resources available for access.  I wonder if anyone who may have already deployed Sitecore CMS within their institutions (is there anyone?) may not be able to share their strategy and tactics on creating an effective training program.  For others, if you do have a training program in place for your CMS, I would love to hear your ideas on what works and what doesn't.

Views: 206

Reply to This

Replies to This Discussion

Victoria, I'm not sure I have much to add to help  you out, but I would love to chat.   We are in the process of implementing Sitecore, sounds like you have just finished.   

 

One thing to keep in mind with Sitecore is that its ability to be modified for inline editing means you can taylor some of the experience to match what your users are used to doing.   It can be an ever evolving process, change the interface to the learning curve is lessor.  :-)

 

We are a small institution and are using a different CMS.  I am responsible for providing training.  I have taken the basic user manual provided by the CMS company and customized it for our institution.  I have scheduled numerous in-person training sessions with varied degrees of success.  Last fall I polled our CMS users and did not get any kind of consensus for preferences for time of day (I had offered classes early in the morning, after work hours, and during the day, and on various days of the week).  Since it was difficult to procure a room that wasn't already being used for classroom teaching, I ended up scheduling a weekly one-hour class on Friday afternoons (when the room was available).  Few people attended but those who did indicated that Friday afternoon was typically a slow time for them and perfect for training.

I am now moving away from providing in-person classes and one-on-one classes for individuals and will be providing online video tutorials instead.  I think our less-tech-savvy users will miss being able to ask questions and having hand-holding.  But the thought is that it will free up my time to do other things on the website.

Thanks Kathie,

 

I'm curious on the size of your user base?   Do you have 1,000's of publishers, 100's?   We've really been slimming down the number of publishers, and will likely increase the number of authors we allow into the system.   But I don't think our number of authors is going to exceed 50' and number of publishers I'm hoping to keep around 10 or less.   Which in my case makes 1-1 sessions hopefully manageable.

 

 

What I've done over the course of our institution's 5-year period using our current WCMS (OU Campus fm OmniUpdate) is to identify the tasks that end-users/content contributors need to do the most often, and then I used Camtasia to create a simple, under 15-minute, 5-step on-demand video tutorial that they can access whenever they want.

 

This has proven to be very helpful to our users, and has greatly reduced the amount of 'in-person' training session requests that I receive from the campus.

 

When I do receive a request, I first forward the URL to the 5-step training tutorial and then instruct the user to contact me if they have any further questions (for example, if they want to be able to do something that the video does not cover).

 

I have found that - by using this on-demand video training approach - I receive an in-person training request less than 1 out of 5 times a user contacts me to request access to edit their department's website.

 

To see the video set that I forward to my users (maybe it will give you some ideas..maybe not), go to: http://www.vvc.edu/videos/oucampus-5steps/

This video set covers the most-often used functions of non-technical campus content managers, which I have found to be:

  • How to Login (yes, has it's own video....)
  • How to Edit Text
  • How to Upload and Link to your document/PDF
  • How to Link to another web page (on or off-site)
  • How to Edit the left navigation menu (an include file for each dept. site)

And that's it...

Thank you, Justin.  This has definitely been very helpful.

RSS

Elsewhere

Latest Activity

Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Learn how a new website design and CMS helped Florida Gulf Coast University increase new visits to the school’s website with improved SEO. http://bit.ly/2ByaQq4"
yesterday
Profile IconJames Pollard and Michael Clarke joined University Web Developers
yesterday
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join our next webcast with Kelly Rushing from @uofsouthalabama to learn how to create accessible PDFs for your website by starting with your source documents. http://bit.ly/2zhdcIt"
Friday
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Learn why your college or university should choose SaaS across the board, especially for your next CMS. http://bit.ly/2Iy0SZE"
Oct 8
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join us for our next webcast with OmniUpdate CEO Lance Merker, who will delve into key insights about Generation Z’s online search behaviors to help you refine your school's web marketing strategy. http://bit.ly/2zhdcIt"
Oct 3
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Our newest guide will help you learn what it means to be accessible, how to implement accessibility best practices, quick fixes to try as well as a long-term plan, plus tools to help you in your website accessibility efforts. Download it now!"
Oct 1
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Are online forms more efficient? Learn how El Camino College used Formstack to create online forms that expedited processing, improved communications, increased transparency, and promoted accountability across campus. http://bit.ly/2zhdcIt"
Sep 18
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"It's important to understand the science behind your web pages to better engage and ultimately attract prospective students to your site. http://bit.ly/2ZYK8FZ"
Sep 12
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"If you’re struggling with web challenges such as accessibility, SEO, design consistency, workflow, content governance, or how to start a website redesign, you’re not alone. Join our next webcast to learn how other higher ed institutions…"
Sep 5
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"eQAfy confirms that OU Campus is still the #1 commercial CMS for colleges and universities in the United States. http://bit.ly/2Lir9Mn"
Aug 28
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Here’s an outline of everything you need to know about OCR compliance, including what it is, what your college or university can do to stay compliant, and resources for OCR compliance. #accessibility http://bit.ly/2rcPDgG"
Aug 23
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join us for our next webcast with April Buscher from Montana State University Billings to learn how blind readers and people with hearing impairment view and read your website and how you can make it accessible to them. http://bit.ly/2zhdcIt"
Aug 14
Amanda Lawson joined Lynn Zawie's group
Thumbnail

OmniUpdate

Share your experiences using OmniUpdate CMS
Aug 9
Amanda Lawson posted a photo

Amanda Lawson

Amanda Lawson, Web Content ManagerCommunity College of Allgheny County
Aug 9
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"High schoolers spend more time on their digital devices than they do sleeping, doing homework, or participating in extracurricular activities. So how do you make your message stand out to them? #eexpect http://bit.ly/2MOIIWC"
Aug 8
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Want to increase digital engagement with high school juniors and seniors? Join our next webcast with Stephanie Geyer from Ruffalo Noel Levitz as she shares new data from the 2019 E-Expectations Trend Report on email, paid media, and social media…"
Jul 31
Charlie Holder joined DNI's group
Thumbnail

Cascade Server CMS

For folks who use (or are interested in) Hannon Hill's Cascade Server CMS productSee More
Jul 26
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Is your website in compliance with the new WCAG 2.1? Join our webcast to learn various accessibility guidelines, what’s new in 2.1, and more! http://bit.ly/2zhdcIt"
Jul 22
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Even though GDPR has been in effect for over a year, many U.S. colleges and universities are still struggling with how best to implement the rules. We’re here to help. http://bit.ly/2YZZtRQ"
Jul 18
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Does your college or university website meet the new WCAG 2.1 accessibility standards? http://bit.ly/2JBXD3s"
Jul 12

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2019   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service