University Web Developers

University Web Developers

I am the lone web developer here overseeing a designated person from each department that updates the content on their department's webpage. 99% of them don't know HTML and use a WYSIWYG editor to do their updates. I find a lot of my time is being a  support center for them and fixing their pages and setting this up for them. As a result I have a hard time developing an overall strategy for the website, and don't have a clear and well defined process for my website.

So my question for all of you is, what strategies do you have for your website? what is your process to accomplish them? and how does that fit in with the day to day troubleshooting and maintenance?

Any help would be greatly appreciated!!

Views: 91

Replies to This Discussion

It may be worth your time on the front end to develop a comprehensive training program for those web editors.In the long run, it could save you that troubleshooting time and let you free up more creative juices for those larger strategic questions.  We've found that a heavy "communication" component (blog, emails, portal posts, brown bag lunches) goes a long way to get people excited and informed at the same time on web best practices and how to best use the WYSIWYG editor.

Happy trails!

I feel your pain, as I share in your situation as a lone web admin/person/department/etc. at a Community College (I wonder how many of us in Community Colleges are 1-person shops?...)

 

What I have done to free up some time is exactly what Sarah has mentioned, an online, on-demand, video training program.  When users need help, or can't remember 'how to do something', I direct them to the online videos first (of course, with the statement that they can contact me if the videos don't provide the information they were seeking).  I used Camtasia Studio (from TechSmith) to do that (and I'm continuing to improve and add to that as I have time).

 

As far as a strategy goes, I've been going in the following direction (and I'll be speaking at HighEdWeb 2011 in Austin, TX in October about it):

  • using Google Analytics data to find out what site visitors are DOING ALREADY,
  • using Google Site Search (integrated with analytics) to find out what site visitors are SEARCHING FOR (a bit different from what they're doing - give a bit of insight),
  • using a SaaS online FAQ system to find out what site visitors are ASKING FOR and what answers provide the info. they need (there are some free options as well, such as PHPmyFAQ, for example)
  • and finally, using a 4Q/iPerceptions simple site visitor survey to find out what site visitors thing of the existing site, and additionally, to find out how satisfied users are with accomplishing the PURPOSE OF THEIR VISIT to our site.

With these four pieces of data, I'm trying to put together a data-driven strategy to redesign how our college's information is presented to our primary site visitors, the students (current and prospective).

 

My hope in doing so is to produce very clear reports (I have some already) that clearly indicate what content is the most popular now, what content is difficult to find, and what I need to do about it to make it better (based on direct site visitor feedback).

 

Well, now that you've read that, you don't have to fly to Austin, Texas to hear me try to fill 45 minutes with that information...hehe...

Wow, I feel lucky - we have a two person web admin team!

 

Love the four point strategy, Justin. Thanks for sharing it. I hope I'll be able to go to HighEdWeb to hear you speak on it more, but it looks dim.

That's a great idea as far as the training goes. I have tried to hold "classes" in the past, but it was unsuccessful. people didn't really show up and didn't seem interested. But maybe putting some videos out on the web would work better.

Thanks a lot for your strategies that you implement. I'll have to look into that.

I really hope to be at the Austin conference! Now I just need to convince my boss it's in the budget, so it probably won't happen...

Hey Justin, it looks like I'm going to the conference. I'll have to look you up when I get down there. I look forward to your session!

RSS

Elsewhere

Latest Activity

Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Web governance should not be an afterthought; when it’s done right, it can actually enhance your workflow and make your job easier. http://bit.ly/33vIZU0"
Nov 8
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Exciting news... OmniUpdate has merged with Destiny Solutions! Learn more on our blog. http://bit.ly/332KSr8"
Oct 30
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Switching to a new CMS? Join our next webcast with Briana Johnson from @OSUIT to learn how to convince decentralized web content authors to tolerate the switch, actively participate, and enjoy it! http://bit.ly/2zhdcIt"
Oct 29
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Your website is the front door to your college or university. Your website design has to accommodate for the way that students interact with and use the information your institution provides. http://bit.ly/2P8VldR"
Oct 24
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Learn how a new website design and CMS helped Florida Gulf Coast University increase new visits to the school’s website with improved SEO. http://bit.ly/2ByaQq4"
Oct 21
Profile IconJames Pollard and Michael Clarke joined University Web Developers
Oct 21
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join our next webcast with Kelly Rushing from @uofsouthalabama to learn how to create accessible PDFs for your website by starting with your source documents. http://bit.ly/2zhdcIt"
Oct 18
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Learn why your college or university should choose SaaS across the board, especially for your next CMS. http://bit.ly/2Iy0SZE"
Oct 8
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join us for our next webcast with OmniUpdate CEO Lance Merker, who will delve into key insights about Generation Z’s online search behaviors to help you refine your school's web marketing strategy. http://bit.ly/2zhdcIt"
Oct 3
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Our newest guide will help you learn what it means to be accessible, how to implement accessibility best practices, quick fixes to try as well as a long-term plan, plus tools to help you in your website accessibility efforts. Download it now!"
Oct 1
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Are online forms more efficient? Learn how El Camino College used Formstack to create online forms that expedited processing, improved communications, increased transparency, and promoted accountability across campus. http://bit.ly/2zhdcIt"
Sep 18
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"It's important to understand the science behind your web pages to better engage and ultimately attract prospective students to your site. http://bit.ly/2ZYK8FZ"
Sep 12
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"If you’re struggling with web challenges such as accessibility, SEO, design consistency, workflow, content governance, or how to start a website redesign, you’re not alone. Join our next webcast to learn how other higher ed institutions…"
Sep 5
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"eQAfy confirms that OU Campus is still the #1 commercial CMS for colleges and universities in the United States. http://bit.ly/2Lir9Mn"
Aug 28
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Here’s an outline of everything you need to know about OCR compliance, including what it is, what your college or university can do to stay compliant, and resources for OCR compliance. #accessibility http://bit.ly/2rcPDgG"
Aug 23
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join us for our next webcast with April Buscher from Montana State University Billings to learn how blind readers and people with hearing impairment view and read your website and how you can make it accessible to them. http://bit.ly/2zhdcIt"
Aug 14
Amanda Lawson joined Lynn Zawie's group
Thumbnail

OmniUpdate

Share your experiences using OmniUpdate CMS
Aug 9
Amanda Lawson posted a photo

Amanda Lawson

Amanda Lawson, Web Content ManagerCommunity College of Allgheny County
Aug 9
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"High schoolers spend more time on their digital devices than they do sleeping, doing homework, or participating in extracurricular activities. So how do you make your message stand out to them? #eexpect http://bit.ly/2MOIIWC"
Aug 8
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Want to increase digital engagement with high school juniors and seniors? Join our next webcast with Stephanie Geyer from Ruffalo Noel Levitz as she shares new data from the 2019 E-Expectations Trend Report on email, paid media, and social media…"
Jul 31

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2019   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service