University Web Developers

University Web Developers

I am the lone web developer here overseeing a designated person from each department that updates the content on their department's webpage. 99% of them don't know HTML and use a WYSIWYG editor to do their updates. I find a lot of my time is being a  support center for them and fixing their pages and setting this up for them. As a result I have a hard time developing an overall strategy for the website, and don't have a clear and well defined process for my website.

So my question for all of you is, what strategies do you have for your website? what is your process to accomplish them? and how does that fit in with the day to day troubleshooting and maintenance?

Any help would be greatly appreciated!!

Views: 84

Replies to This Discussion

It may be worth your time on the front end to develop a comprehensive training program for those web editors.In the long run, it could save you that troubleshooting time and let you free up more creative juices for those larger strategic questions.  We've found that a heavy "communication" component (blog, emails, portal posts, brown bag lunches) goes a long way to get people excited and informed at the same time on web best practices and how to best use the WYSIWYG editor.

Happy trails!

I feel your pain, as I share in your situation as a lone web admin/person/department/etc. at a Community College (I wonder how many of us in Community Colleges are 1-person shops?...)

 

What I have done to free up some time is exactly what Sarah has mentioned, an online, on-demand, video training program.  When users need help, or can't remember 'how to do something', I direct them to the online videos first (of course, with the statement that they can contact me if the videos don't provide the information they were seeking).  I used Camtasia Studio (from TechSmith) to do that (and I'm continuing to improve and add to that as I have time).

 

As far as a strategy goes, I've been going in the following direction (and I'll be speaking at HighEdWeb 2011 in Austin, TX in October about it):

  • using Google Analytics data to find out what site visitors are DOING ALREADY,
  • using Google Site Search (integrated with analytics) to find out what site visitors are SEARCHING FOR (a bit different from what they're doing - give a bit of insight),
  • using a SaaS online FAQ system to find out what site visitors are ASKING FOR and what answers provide the info. they need (there are some free options as well, such as PHPmyFAQ, for example)
  • and finally, using a 4Q/iPerceptions simple site visitor survey to find out what site visitors thing of the existing site, and additionally, to find out how satisfied users are with accomplishing the PURPOSE OF THEIR VISIT to our site.

With these four pieces of data, I'm trying to put together a data-driven strategy to redesign how our college's information is presented to our primary site visitors, the students (current and prospective).

 

My hope in doing so is to produce very clear reports (I have some already) that clearly indicate what content is the most popular now, what content is difficult to find, and what I need to do about it to make it better (based on direct site visitor feedback).

 

Well, now that you've read that, you don't have to fly to Austin, Texas to hear me try to fill 45 minutes with that information...hehe...

Wow, I feel lucky - we have a two person web admin team!

 

Love the four point strategy, Justin. Thanks for sharing it. I hope I'll be able to go to HighEdWeb to hear you speak on it more, but it looks dim.

That's a great idea as far as the training goes. I have tried to hold "classes" in the past, but it was unsuccessful. people didn't really show up and didn't seem interested. But maybe putting some videos out on the web would work better.

Thanks a lot for your strategies that you implement. I'll have to look into that.

I really hope to be at the Austin conference! Now I just need to convince my boss it's in the budget, so it probably won't happen...

Hey Justin, it looks like I'm going to the conference. I'll have to look you up when I get down there. I look forward to your session!

RSS

Elsewhere

Latest Activity

Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Here’s an outline of everything you need to know about OCR compliance, including what it is, what your college or university can do to stay compliant, and resources for OCR compliance. #accessibility http://bit.ly/2rcPDgG"
yesterday
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join us for our next webcast with April Buscher from Montana State University Billings to learn how blind readers and people with hearing impairment view and read your website and how you can make it accessible to them. http://bit.ly/2zhdcIt"
Aug 14
Amanda Lawson joined Lynn Zawie's group
Thumbnail

OmniUpdate

Share your experiences using OmniUpdate CMS
Aug 9
Amanda Lawson posted a photo

Amanda Lawson

Amanda Lawson, Web Content ManagerCommunity College of Allgheny County
Aug 9
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"High schoolers spend more time on their digital devices than they do sleeping, doing homework, or participating in extracurricular activities. So how do you make your message stand out to them? #eexpect http://bit.ly/2MOIIWC"
Aug 8
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Want to increase digital engagement with high school juniors and seniors? Join our next webcast with Stephanie Geyer from Ruffalo Noel Levitz as she shares new data from the 2019 E-Expectations Trend Report on email, paid media, and social media…"
Jul 31
Charlie Holder joined DNI's group
Thumbnail

Cascade Server CMS

For folks who use (or are interested in) Hannon Hill's Cascade Server CMS productSee More
Jul 26
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Is your website in compliance with the new WCAG 2.1? Join our webcast to learn various accessibility guidelines, what’s new in 2.1, and more! http://bit.ly/2zhdcIt"
Jul 22
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Even though GDPR has been in effect for over a year, many U.S. colleges and universities are still struggling with how best to implement the rules. We’re here to help. http://bit.ly/2YZZtRQ"
Jul 18
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Does your college or university website meet the new WCAG 2.1 accessibility standards? http://bit.ly/2JBXD3s"
Jul 12
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join us for our next webcast with Eric Turner from Mt. San Antonio College, who will share easy steps to make your website GDPR compliant. http://bit.ly/2zhdcIt"
Jul 10
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"It is always important to make a good first impression! Join Aaron Blau from Converge Consulting as he covers ways to make your web content attractive to your target audience and create an authentic brand message. http://bit.ly/2zhdcIt"
Jun 19
Jon Shaw posted a discussion

email obfuscation

Anyone using a javascript or php email obfuscation library that is effective for spam defense?See More
Jun 11
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join us for our next webcast with Kelly Bostick from University of Arkansas who will provide some great tips on ways to ensure that all of your digital content is accessible. http://bit.ly/2zhdcIt"
Jun 6
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Creating and producing website content is just the tip of the iceberg. In our latest white paper, learn how to manage that content to help your website reach its fullest marketing and recruiting potential. http://bit.ly/30WJ0PW"
May 30
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"A college or university website redesign is the most effective and cost-efficient way to attract and recruit new students. Download our ultimate guide to get started on your redesign today! http://bit.ly/30MmcSQ"
May 28
Cody Bryant is now a member of University Web Developers
May 20
Linda Faciana commented on Lynn Zawie's group OmniUpdate
"Join us for our next webcast with Rachael Frank from Gravity Switch to learn how to organize your content and messaging for a website redesign. http://bit.ly/2zhdcIt"
May 16
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"Capitalize on content by creating an editorial calendar for your college or university website. Here’s how: http://bit.ly/2WCauaY"
May 9
Sara Arnold commented on Lynn Zawie's group OmniUpdate
"A soft launch of your website redesign is well worth the extra time. Find out why. http://bit.ly/2LfeigX"
May 2

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2019   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service