University Web Developers

University Web Developers

With Chancellor Zimpher and the Board of Trustees talking about Shared Services across SUNY, or more particular within regions of SUNY, I think this raises an interesting opportunity.

To start, I am not against the concept of shared services as a starting point.  I would like to compete and concentrate on the higher-value concepts at my institution, and leave more mundane and compliance chores to the system.  However, I think there are examples of shared services that have existed for years, and I think we need to include in the discussion of shared service the issue of their quality.

I can identify three shared services across the system today that impact the Web, that we need to drive feedback back to system so they can be improved. If these model the future of shared services, then it will bode ill for us all.

The Undergraduate Application.  SUNY mandates that we all use their online application, though its exclusivity has waned.  I've heard argument the only reason they do this at all is because the application fee is a funding stream for System that they can't give up.  To me, the biggest missed opportunity here is that we can't flag information on the link to the application that takes a prospective student to the application.  If we've identified the student as interested in major X, we can't flag that so the application automatically adds that interest, or prompts the student for that.  Similarly, if they got to the application from Brockport, that campus isn't automatically added to the list they're applying for.  We're expecting them to remember these things and choose from a list.  System has no incentive to improve the performance of its online applicaiton, since they're only interested in revenue.

SUNY HR. The new HR system used across the System is a piece of crap.  They give us all the data, but outside of the table names and the field names, we have no documentation as to how the system is designed to work.  When they change things, they don't tell us.  (This was worse when we were still using the old HRMS system, and the SUNY HR data was being backported to the old system, and they weren't giving us data from the new system directly.)  They over-promise and under-deliver.  They don't share the documentation. They don't open up the field to suggested improvements. We pull this data to produce our online directory, and when we identify problems with special cases, any general fix might cause 10 other problems, because of this lack of documentation.

Net Price Calculator.  SUNY to the rescue, comply with federal mandates.  Does no one at System understand web accessibility?  Our use of the SUNY system as documented and implemented is a lawsuit waiting to happen.

How can we get quality feedback into the process here to improve these tools?  If these portend shared services for the system, I would be surprised in 10 years if the system *doesn't* go bankrupt, not for financial crisis, but for the inability of basic operations to function.

Views: 86

Elsewhere

Latest Activity

Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"New blog post! Find out what prospective students are wanting to find on your website."
yesterday
Kathy Nix posted a discussion

user levels

Is there anyway you can edit a user level?  We have level 8 users and want to add "Add to Dictionary" without opening every user and clicking on the Add to Dictionary box.See More
Wednesday
Doug Thompson posted a discussion

Solution for deluge of daily emails?

So way back in "the day" (eight or so years ago), our employee/student email inboxes were routinely deluged with 40+ individual email messages per day due to the "campus-wide" email lists being open for anyone here to send messages to.Enough people eventually decried the situation, so we came up with an email/website "publication" that was basically akin to a "daily digest email" of what were originally individual messages.This was highly successful and took a large part of the burden off of…See More
Apr 21
Andrew Soderberg replied to Mark Greenfield's discussion The UWEBD Social Network Will Live On
"Mark, Just a suggestion regarding a sustainable future for UWEBD (software platform). When I was at OmniUpdate we migrated from Ning to SocialEngine. SE has a Ning 2 import tool: http://get.socialengine.com/ning/ The process was pretty smooth for…"
Apr 21
Christopher Snizik is now a member of University Web Developers
Apr 18
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Our 2017 OmniUpdate User Training Conference was a huge success! For a recap of the event, head over to our blog. "
Apr 17
Profile IconChris Amelung and Derek Pasnick joined University Web Developers
Apr 10
Barb Iannucci replied to Dean Hartman's discussion Best CMS option
"I'm interested in this as well..."
Apr 4
Dean Hartman posted a discussion

Best CMS option

It's time for us to move away from our current CMS, and I was wondered what is working best for others: a pre-packaged solution, or building your own with WordPress, Drupal or ...?See More
Apr 4
Cindy is now a member of University Web Developers
Apr 1
Profile IconDean Hartman and Laura T joined University Web Developers
Mar 28
Tarekegn Nibret is now a member of University Web Developers
Mar 15
Scott Dailey is now a member of University Web Developers
Mar 10
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Our presenters at the 2017 OmniUpdate User Training Conference are eager to share their wisdom! See a special announcement about our esteemed keynote speaker, and find out what our presenters are most excited to share in their sessions in our latest…"
Mar 8
Profile IconJanice D Smith and Y. Boone joined University Web Developers
Mar 8
Catherine Crameri joined Mark Greenfield's group
Thumbnail

Accessibility

This group is for all those interested in Web Accessibility.See More
Feb 22
Catherine Crameri is now a member of University Web Developers
Feb 22
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"We’ll have tons of hands-on workshops at the 2017 OmniUpdate User Training Conference. Our latest blog post will show you which workshops are right for you!"
Feb 21
Songmei Han is now a member of University Web Developers
Feb 20
Colleen Brennan-Barry posted a discussion

HighEdWeb 2017: Call for Presentations is Open

The Higher Education Web Professionals Association is very pleased to announce that we are now accepting presentation proposals for the HighEdWeb 2017 Annual Conference, scheduled for October 8-11 in Hartford, CT.HighEdWeb 2017 is the conference BY and FOR higher education Web professionals who want to explore the unique web issues facing colleges and universities. Our profession is always growing, and we are looking for a wide variety of presenters and…See More
Feb 16

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2017   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service