University Web Developers

University Web Developers

With Chancellor Zimpher and the Board of Trustees talking about Shared Services across SUNY, or more particular within regions of SUNY, I think this raises an interesting opportunity.

To start, I am not against the concept of shared services as a starting point.  I would like to compete and concentrate on the higher-value concepts at my institution, and leave more mundane and compliance chores to the system.  However, I think there are examples of shared services that have existed for years, and I think we need to include in the discussion of shared service the issue of their quality.

I can identify three shared services across the system today that impact the Web, that we need to drive feedback back to system so they can be improved. If these model the future of shared services, then it will bode ill for us all.

The Undergraduate Application.  SUNY mandates that we all use their online application, though its exclusivity has waned.  I've heard argument the only reason they do this at all is because the application fee is a funding stream for System that they can't give up.  To me, the biggest missed opportunity here is that we can't flag information on the link to the application that takes a prospective student to the application.  If we've identified the student as interested in major X, we can't flag that so the application automatically adds that interest, or prompts the student for that.  Similarly, if they got to the application from Brockport, that campus isn't automatically added to the list they're applying for.  We're expecting them to remember these things and choose from a list.  System has no incentive to improve the performance of its online applicaiton, since they're only interested in revenue.

SUNY HR. The new HR system used across the System is a piece of crap.  They give us all the data, but outside of the table names and the field names, we have no documentation as to how the system is designed to work.  When they change things, they don't tell us.  (This was worse when we were still using the old HRMS system, and the SUNY HR data was being backported to the old system, and they weren't giving us data from the new system directly.)  They over-promise and under-deliver.  They don't share the documentation. They don't open up the field to suggested improvements. We pull this data to produce our online directory, and when we identify problems with special cases, any general fix might cause 10 other problems, because of this lack of documentation.

Net Price Calculator.  SUNY to the rescue, comply with federal mandates.  Does no one at System understand web accessibility?  Our use of the SUNY system as documented and implemented is a lawsuit waiting to happen.

How can we get quality feedback into the process here to improve these tools?  If these portend shared services for the system, I would be surprised in 10 years if the system *doesn't* go bankrupt, not for financial crisis, but for the inability of basic operations to function.

Views: 88


Latest Activity

Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Join Josh from VisionPoint on our next webcast to learn SEO basics and how to position your content in the best way possible. Register today! "
11 hours ago
Holly LaRose-Roenicke posted a discussion

Looking for inexpensive job intake/ work request tools. Anything Office 365?

We are part of University Communications and are looking for a tool or product to take in job requests, project requests, etc. Would prefer something that allows a feedback survey that asks for client satisfaction upon job completion. What are you using? What do you like about it?See More
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Does your school have international students? Have you received website inquiries from prospective students living overseas? Do any of your alumni and donors live abroad? "
May 15
Katie Ryan-Lambert joined Mark Greenfield's group
May 14
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"With the release of OU Campus version 10.8, Snippets are even better! "
May 11
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"What do higher ed mission statements and refrigerator magnet poetry have in common? "
May 10
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Your site shouldn't be a refrigerator door showcasing your accomplishments. In our next webcast, learn how to request and create better content to meet your site goals! Register today"
May 9
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Drupal has once again made news with two vulnerabilities that make cyberattacks easy. Is your CMS safe? "
May 8
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"If your website, and specifically the content you’re showcasing, isn’t serving your marketing goals, you’re missing opportunities. #CMS #highered "
May 4
Katie Ryan-Lambert joined Anthony's group


Discussion about Plone CMS.
May 2
Katie Ryan-Lambert is now a member of University Web Developers
May 1
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Accessibility should be a deciding factor when choosing a web content management system. If a CMS purchase is in your future, consider these factors. "
Apr 30
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"The more you plan and anticipate issues upfront, the smoother your migration from a homegrown CMS to OU Campus will be. "
Apr 26
Profile IconKeith Castillo and Kimberly Prieto joined University Web Developers
Apr 25
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Ever wonder what other colleges and universities are doing to attract prospective students and keep faculty, staff, and existing students informed? Get some inspiration from these award winners"
Apr 23
Profile IconBrian Piper, Kim Brown and Marianne Schneider joined University Web Developers
Apr 23
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Now available in our OU Campus CMS, Global Search doesn’t require knowledge of navigating your website’s structure. It only requires general knowledge of the content or item you want to find. "
Apr 20
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"For months, you’ve reviewed templates and created, deleted, and revised content for your new redesigned website. Now it’s time to move the content. "
Apr 19
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Join Caroline Roberts from iFactory for our next webcast on how to audit your content for a new CMS launch. Register today! "
Apr 19
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Are you using your website to your utmost advantage? Learn how to realize your site’s potential and hit your enrollment goals. "
Apr 18

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic


© 2018   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service