University Web Developers

University Web Developers

With Chancellor Zimpher and the Board of Trustees talking about Shared Services across SUNY, or more particular within regions of SUNY, I think this raises an interesting opportunity.

To start, I am not against the concept of shared services as a starting point.  I would like to compete and concentrate on the higher-value concepts at my institution, and leave more mundane and compliance chores to the system.  However, I think there are examples of shared services that have existed for years, and I think we need to include in the discussion of shared service the issue of their quality.

I can identify three shared services across the system today that impact the Web, that we need to drive feedback back to system so they can be improved. If these model the future of shared services, then it will bode ill for us all.

The Undergraduate Application.  SUNY mandates that we all use their online application, though its exclusivity has waned.  I've heard argument the only reason they do this at all is because the application fee is a funding stream for System that they can't give up.  To me, the biggest missed opportunity here is that we can't flag information on the link to the application that takes a prospective student to the application.  If we've identified the student as interested in major X, we can't flag that so the application automatically adds that interest, or prompts the student for that.  Similarly, if they got to the application from Brockport, that campus isn't automatically added to the list they're applying for.  We're expecting them to remember these things and choose from a list.  System has no incentive to improve the performance of its online applicaiton, since they're only interested in revenue.

SUNY HR. The new HR system used across the System is a piece of crap.  They give us all the data, but outside of the table names and the field names, we have no documentation as to how the system is designed to work.  When they change things, they don't tell us.  (This was worse when we were still using the old HRMS system, and the SUNY HR data was being backported to the old system, and they weren't giving us data from the new system directly.)  They over-promise and under-deliver.  They don't share the documentation. They don't open up the field to suggested improvements. We pull this data to produce our online directory, and when we identify problems with special cases, any general fix might cause 10 other problems, because of this lack of documentation.

Net Price Calculator.  SUNY to the rescue, comply with federal mandates.  Does no one at System understand web accessibility?  Our use of the SUNY system as documented and implemented is a lawsuit waiting to happen.

How can we get quality feedback into the process here to improve these tools?  If these portend shared services for the system, I would be surprised in 10 years if the system *doesn't* go bankrupt, not for financial crisis, but for the inability of basic operations to function.

Views: 87

Elsewhere

Latest Activity

Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Our 2018 OmniUpdate User Training Conference will be held in Anaheim on March 25 - 29! Speak at OUTC and you could receive free registration. Submit your proposal today!"
Friday
Jason Brady replied to Eloine Chapman's discussion Should we migrate to https?
"We have started the move to make all our sites HTTPS. With our InCommon membership (paid by our State Chancellor's Ofice), we get free certificates, so there is no ongoing costs. In 2014, Google said they give some SEO bumps to HTTPS sites.…"
Friday
Profile IconMichael Harvey, Bill Hartley and Jeff Dobbin joined University Web Developers
Friday
Barb Iannucci replied to Eloine Chapman's discussion Should we migrate to https?
"Yep, I got the same messages. Some of our sites use SSL and we've been talking about migrating all the rest our sites for a while now. I suspect we will be doing it rather than just talking about it sooner rather than later now. :\"
Friday
Eloine Chapman posted a discussion

Should we migrate to https?

I recently got a notice from Google that in October 2017 Chrome V62 with show the warning "NOT SECURE" on all our web pages we have a input field for search. Since on most of our pages there is nothing that would require secure information I've never felt the need for HTTPS. Our class registration pages are secure but not the general information pages. The warning is going to scare people though. Are others upgrading their websites?See More
Thursday
Colleen Brennan-Barry posted a discussion

HighEdWeb 2017 Early-Bird Pricing available through July 31

It’s the last week get HighEdWeb 2017 early-bird registration pricing! When you register for the Annual Conference by the end of Monday, July 31, you save $100 — and who doesn’t love that?!Register by July 31 to save $100…See More
Jul 25
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Upcoming webcast: Join Angela Cavaliere from Montgomery County Community College as she demonstrates how to perform user testing to improve overall web experience. Register today!"
Jul 12
Michael E Matzkin joined Mark Greenfield's group
Thumbnail

WordPress

This group is for all those using WordPress as both a blogging platform and as a CMS
Jul 10
Dan Bashaw commented on Mark Greenfield's group WordPress
"Hi Samuel – WordPress will be a good choice for this kind of project. Can you let us know more about what features you are thinking of adding? It seems to me that a combination of a WordPress site and tightly integrated social media channels…"
Jun 29
Samuel Omotoso commented on Mark Greenfield's group WordPress
"I am just joining this platform and i started using wordpress lately. My interest is building and interactive alumni and membership site for my university. Any willing to help out?"
Jun 29
Samuel Omotoso joined Mark Greenfield's group
Thumbnail

WordPress

This group is for all those using WordPress as both a blogging platform and as a CMS
Jun 29
Samuel Omotoso is now a member of University Web Developers
Jun 28
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Functionality of your website should be your foundation, but design is an important next step. See how design enhances your site in part two of this series. "
Jun 26
David Luhr posted a discussion

Digital Content Manager at Westminster College

Westminster College in Salt Lake City, UT is looking for a talented Digital Content Manager. Join our Agile web team and manage content for our high-traffic website, which recently won Sitefinity's Website of the Year 2016 award.View the full job description and apply today: https://www.governmentjobs.com/careers/westminstercollege/jobs/1767574/digital-content-managerSee More
Jun 15
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Implementing a content governance plan, complete with workflows and approvals, is essential when building a digital strategy for your site. Register for our upcoming webcast with Stamats to learn best practices for content governance. "
Jun 15
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Web accessibility is an important aspect of any website. But where do you start when it comes to making your higher ed site accessible? Read on to see how easy it is to begin. "
Jun 14
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Using redirects on your site when change occurs can help with SEO. Find out more about how to handle reorganization and redirection in our latest blog post. "
Jun 1
Johnathan F Kelly is now a member of University Web Developers
Jun 1
Debbie joined Mark Greenfield's group
Thumbnail

WordPress

This group is for all those using WordPress as both a blogging platform and as a CMS
Jun 1
Debbie joined Mark Greenfield's group
Thumbnail

Accessibility

This group is for all those interested in Web Accessibility.See More
Jun 1

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2017   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service