University Web Developers

University Web Developers

With Chancellor Zimpher and the Board of Trustees talking about Shared Services across SUNY, or more particular within regions of SUNY, I think this raises an interesting opportunity.

To start, I am not against the concept of shared services as a starting point.  I would like to compete and concentrate on the higher-value concepts at my institution, and leave more mundane and compliance chores to the system.  However, I think there are examples of shared services that have existed for years, and I think we need to include in the discussion of shared service the issue of their quality.

I can identify three shared services across the system today that impact the Web, that we need to drive feedback back to system so they can be improved. If these model the future of shared services, then it will bode ill for us all.

The Undergraduate Application.  SUNY mandates that we all use their online application, though its exclusivity has waned.  I've heard argument the only reason they do this at all is because the application fee is a funding stream for System that they can't give up.  To me, the biggest missed opportunity here is that we can't flag information on the link to the application that takes a prospective student to the application.  If we've identified the student as interested in major X, we can't flag that so the application automatically adds that interest, or prompts the student for that.  Similarly, if they got to the application from Brockport, that campus isn't automatically added to the list they're applying for.  We're expecting them to remember these things and choose from a list.  System has no incentive to improve the performance of its online applicaiton, since they're only interested in revenue.

SUNY HR. The new HR system used across the System is a piece of crap.  They give us all the data, but outside of the table names and the field names, we have no documentation as to how the system is designed to work.  When they change things, they don't tell us.  (This was worse when we were still using the old HRMS system, and the SUNY HR data was being backported to the old system, and they weren't giving us data from the new system directly.)  They over-promise and under-deliver.  They don't share the documentation. They don't open up the field to suggested improvements. We pull this data to produce our online directory, and when we identify problems with special cases, any general fix might cause 10 other problems, because of this lack of documentation.

Net Price Calculator.  SUNY to the rescue, comply with federal mandates.  Does no one at System understand web accessibility?  Our use of the SUNY system as documented and implemented is a lawsuit waiting to happen.

How can we get quality feedback into the process here to improve these tools?  If these portend shared services for the system, I would be surprised in 10 years if the system *doesn't* go bankrupt, not for financial crisis, but for the inability of basic operations to function.

Views: 88

Elsewhere

Latest Activity

Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Is your campus prepared for an emergency like the fires California schools faced last week? See how California State University Channel Islands kept their campus constituents in the know during the Thomas Fire. http://bit.ly/2z29sMa ;"
Dec 11
Rachel Burt commented on Lynn Zawie's group OmniUpdate
Dec 11
Billy Biondi commented on Lynn Zawie's group OmniUpdate
"Hi Everyone.  New user to the site.  I have a question about moving to OmniUpdate.  We're going to be switching from FarCry to Omni next year, and  I was curious if any of you have any comments/advice about content…"
Dec 11
Billy Biondi joined Lynn Zawie's group
Thumbnail

OmniUpdate

Share your experiences using OmniUpdate CMS
Dec 11
Billy Biondi is now a member of University Web Developers
Dec 11
Rachel Burt commented on Lynn Zawie's group OmniUpdate
"Registration for the 2018 OmniUpdate User Training Conference is officially open! Visit the site for schedules, speakers, and much more. Register today. http://bit.ly/2j3J5jV"
Dec 7
Elizabeth Haddad is now a member of University Web Developers
Nov 27
German Vargas is now a member of University Web Developers
Nov 13
Rachel Burt joined Lynn Zawie's group
Thumbnail

OmniUpdate

Share your experiences using OmniUpdate CMS
Oct 30
Rachel Burt is now a member of University Web Developers
Oct 27
Will Gwin is now a member of University Web Developers
Oct 25
Todd Easter is now a member of University Web Developers
Oct 17
Profile IconJulia Easton and KATE KWAME joined University Web Developers
Oct 13
Bill Hartley posted a discussion

Job Interview Presentation Ideas

Has anyone ever asked job candidates to do a presentation as part of the interview process? We're in the process of searching for a web director, and are looking for some ideas.See More
Oct 6
Gabriel Nagmay is now a member of University Web Developers
Oct 3
Bill Hartley posted discussions
Oct 2
Geoffrey Campbell is now a member of University Web Developers
Sep 27
Colleen Brennan-Barry posted a discussion

NOW HIRING: Operations Director

Position Title:Operations Director of the Higher Education Web Professionals Association Position Overview:Reporting to the President of the Higher Education Web Professionals Association (www.highedweb.org), the Operations Director is responsible for coordinating the day-to-day operations of the Association and its volunteers. The Operations Director will work with the Board of Directors to facilitate the implementation of a strategic plan, and lay the…See More
Sep 18
Lauren Zakich commented on Lynn Zawie's group OmniUpdate
"Upcoming webcast: Join Robin Kelly from the University of Texas at Tyler as she shares tips and tricks to improve productivity as a web professional. Register today!"
Sep 11
Eloine Chapman replied to Eloine Chapman's discussion Should we migrate to https?
"Thanks Barb!"
Sep 1

UWEBD has been in existence for more than 10 years and is the very best email discussion list on the Internet, in any industry, on any topic

About

© 2017   Created by Mark Greenfield.   Powered by

Badges  |  Report an Issue  |  Terms of Service