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Chris Demers
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Chris Demers's Discussions
Crisis Communication Plan
14 Replies
I work at the Vermont Law School as its web communications manager. We got hit very hard a few weeks ago by Tropical Storm Irene. We are a small, rural school and we did not have much of an…Continue
Tags: using, Facebook, in, emergencies, accounts
Started this discussion. Last reply by Susanne Starck Sep 14, 2012.
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Tim Schneider replied to Chris Demers's discussion Crisis Communication Plan"Susanne,
Here is a graph showing the percentage increase in visits (using GA) for June 15, 2012 vs an average Friday in June.
The incident occurred just just after midnight. It hit Twitter about an hour after that. As you can see below, once the…"
Susanne Starck replied to Chris Demers's discussion Crisis Communication Plan"Kathie,
Our site is also hosted by a third-party (Rackspace). While we have multiple communication channels, the primary source of information during a crisis will be the website. If there was an incident that brought national attention, it's…"
Susanne Starck replied to Chris Demers's discussion Crisis Communication Plan"Tim,
thank you for sharing your experience.
Was your site hit hard with traffic? And, if so, was it able to stay up?
Our crisis communication plan is similar to yours, but it is dependent upon the web site staying up. We are considering moving to a…"
Tim Schneider replied to Chris Demers's discussion Crisis Communication Plan"Just came across this thread today.
We recently (June 15, 2012) had an incident on the University of Alberta campus. Full details can be found through a Google News search: http://bit.ly/NfOtWC
Summary: An armored car robbery in a campus…"
Kathie Kentfield replied to Chris Demers's discussion Crisis Communication Plan"We are thankful that we moved our website offsite to a third party host earlier this fall. Our campus is still without regular power, 5 days after Storm Alfred hit the northeast (we are using generators and opened back up…"
Chris Demers replied to Chris Demers's discussion Crisis Communication Plan"Steve,
Wow. Thanks so much. This is really helpful and insightful. We are still new to Emergency Crisis plans and evaluating the importance of social media in our plans. Initially after tropical storm Irene, we got a lot of lak over not having a…"
"There are inherent challenges when using social media to get out the word with respect to emergency situations. Only a relative handful of people associated with your institution who need to get the word will get the word through social…"
Chris Demers replied to Chris Demers's discussion Crisis Communication Plan"We've gathered up a preliminary set of emergency preparedness documents. A number of departments are involved so it is taking some time to filter through the departments. I will look for the latest version and try to post it by tomorrow."
Sarah McMaster replied to Chris Demers's discussion Crisis Communication Plan"Looks like we have many people in the same boat. I would also be very grateful to hear what others are doing for their crisis comm. planning. Will any of you be posting your approved documents? (Hint, Hint) :)"
Kris Martin-Baker replied to Chris Demers's discussion Crisis Communication Plan"Followup ... Have you been able to get something together? I'm pushing to get a plan documented here as well."
Chris Demers replied to Chris Demers's discussion Crisis Communication Plan"Great! Reviewing what is already being done will be very helpful for us. We get lots of snowstorms, and we usually post closings on the website home page - although we've never really had an emergency during the storm season.
I…"
Leslie A Taylor replied to Chris Demers's discussion Crisis Communication Plan"We are in the process of final updates on our plan and getting it vetted by the "powers that be," but it does include our FB, Twitter and text messaging plans and policies. I'll try to get the draft and send you what we have later…"
Chris Demers posted a discussionCrisis Communication Plan
I work at the Vermont Law School as its web communications manager. We got hit very hard a few weeks ago by Tropical Storm Irene. We are a small, rural school and we did not have much of an emergency/crisis communications policy in place. After Irene, there's been a push to get a Crisis Communications plan.Does anyone have any experience in constructing a crisis communications plan using Twitter, Facebook etc.?We need a Crisis Communications Plan that specifies how we'll use Facebook, Twitter,…See More
Profile Information
- Employer?
- Vermont Law School
- Website:
- http://vermontlaw.edu
- List three areas of expertise or specialization.
- information design, media, graphic
- What CMS are you using?
- Ingeniux
- What department or office are you in?
- Communications
- Primary Job Responsibility
- strategy and implementation of online presence
- Number of students at your institution
- 800
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