University Web Developers
Web IS about Customer Service
Gerry McGovern's latest post, "Web professional: Are you ready to serve?," in my opinion is his best yet. He just hit the nail right on the head. This is a point I've been trying to make on my campus for a decade.... and I've made many people not-so happy because I refuse to give-in to the bells & whistles just to serve them and not the customer. There is a way to balance the aesthetics, and throw in the occasional bells & whistles, while still serving the customer - but the customer has to be your first and foremost priority... not yourself, or the cranky Dean who wants something a certain way because it would make it easier for him.
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Comment
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Comment by Rachel Reuben on April 23, 2008 at 4:08pm -
Sorry - there was an extra space at the end of the link. I fixed it, so it works now.
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Comment by Herbert Reininger on April 23, 2008 at 3:57pm -
Hi Rachel,
The article seems to be very interesting. The link you provided doesn't work for me. Does Gerry McGovern require a subscription?
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