In a few months, my organization is rolling out a new Intranet for a many campuses and a central location with a new look and feel and new technology (moving from Oracle Portal to Microsoft SharePoint). The site is used by campus research administration staff to get the information and single-sign on access to tools & applications they need to do their jobs.
I've managed several technology roll-outs and upgrade and know how users can have strong reactions to change. (I was here in 2006 when we rolled out our current Intranet - yikes!) To manage reactions to and perceptions about the change and provide the best user experience, I want to make sure we are communicating enough, in the right ways, using the right communication mediums.
Do you have any examples of tools, communications, documentation, etc. that you have used for similar projects that should make their way into my communication/change management plan? Any tips or lessons learned from experience is greatly appreciated!
Katie, we are in the same boat as you. We will be changing to a site that focuses more on prospective students, moving non-related content to SharePoint. We have similar concerns but are going in with a plan of cutting our number of content authors from 120 to 70. We've had a few web governance committees and this topic is on our next agenda(s) to discuss. If others do have resources to share, I'd welcome them with open arms. Thanks!